Can I take my vehicle to G&D if I’m going through my insurance? What if my insurance told me to go to another shop?
Yes, you have the right to choose any auto body repair facility you prefer, even if your insurance company recommends another. At G&D Auto Collision in Costa Mesa, we work seamlessly with all major insurance companies, making it easier for you to get high-quality repairs without added stress. While some insurers may direct you to their “preferred” shops, you don’t have to follow their suggestion if you prefer the quality and expertise offered by G&D Auto Collision in Orange County.
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Can you match the color of paint on my vehicle?
Absolutely. We use your vehicle's unique factory color code to ensure a match with our advanced auto body paint systems. Our skilled technicians blend the new paint seamlessly into surrounding areas, making any repair look flawless and factory-fresh. Our commitment to high-quality results ensures that your car’s finish is as beautiful as it was the day you bought it.
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Do I have to make an appointment for an estimate before I bring in my vehicle?
No appointment is necessary. You can stop by our Costa Mesa auto body shop at your convenience for a quick, free estimate. We know your time is valuable, so we keep this process brief while ensuring a thorough and accurate assessment of your auto body repair needs.
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Where do I get a claim number?
When you report your accident, your insurance company will issue a claim number. Bring this number with you to G&D Auto Collision, and we’ll help with all the necessary details. If you’re not using insurance, a claim number isn’t needed, but our team is here to assist you either way.
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Will I have to pay a deductible, and when is it due?
Your insurance policy determines the deductible amount, and it’s payable directly to G&D Auto Collision when you pick up your repaired vehicle. Remember, deductibles apply only to repairs on your car, not to any other involved vehicles.
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How long will it take to repair my vehicle?
Repair time varies depending on the extent of damage and the process required by your insurance company. Our team at G&D Auto Collision will provide an estimated timeframe based on the repairs needed, and we aim to complete all collision repair work as efficiently as possible without compromising quality.
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How will I know the progress of my repair? When repairs are complete, what do I need to do?
We believe in keeping you informed. You can choose to receive updates as frequently as you’d like, so you’re never in the dark about your vehicle’s repair status. Once repairs are complete, we’ll call you to arrange a convenient pick-up time, ensuring your auto body repair experience is seamless from start to finish.
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Can I get assistance with obtaining a rental car?
Yes. We understand the importance of convenience, which is why we partner with multiple rental car agencies that will pick you up right at our auto body shop in Costa Mesa. This way, you’ll stay on the road while we bring your car back to its best condition.
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When I leave my vehicle at your shop, can I get a ride to another destination?
Absolutely. We’re more than happy to arrange transportation to a nearby location if needed, providing you with one less thing to worry about.
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Do you offer a towing service?
Yes, we provide towing and flatbed recovery services across Orange County. If your vehicle can’t be driven safely, we’ll handle all the arrangements to have it brought to our shop promptly, setting you up for a smooth auto body repair process.
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Do you clean the vehicle after the repair?
Yes, every vehicle receives a full detail from our professional detailing department before it’s returned. This service ensures that your car looks and feels as good as new, with attention to both exterior and interior cleanliness as part of our commitment to quality auto body and collision repair.
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Are you open on weekends?
Yes, we offer convenient hours to fit your schedule. Our Costa Mesa auto body shop is open Monday through Friday, 8:00 a.m. to 6:30 p.m., and on Saturday from 9:00 a.m. to 2:00 p.m.
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What are my payment options?
We accept all forms of payment except personal checks. Acceptable forms include cash, bank debit cards, Visa, MasterCard, Discover, American Express, cashiers checks, money orders.
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Can I have other service work performance on my vehicle while it is at the Body Shop?
Yes, we offer additional auto body and mechanical repair services. Just let your Body Shop representative know what you need, and we’ll make sure all services are coordinated seamlessly.
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Do you offer any kind of warranty on your repair work?
Yes, we stand by our work. All collision repair and auto body services performed at G&D Auto Collision are backed by a limited lifetime warranty for as long as you own the vehicle, giving you confidence in the quality and durability of our repairs.